Difficult Conversations: How to Discuss What Matters Most (English Edition)

Difficult Conversations: How to Discuss What Matters Most (English Edition)

作者
Douglas Stone、Bruce Patton、Sheila Heen、Roger Fisher
语言
英语
出版社
Penguin Books 版次:第 10 Anv Upd 版
出版日期
2010年11月2日
纸书页数
329页
电子书格式
epub,pdf,mobi,azw3,txt,fb2,djvu
文件大小
1360 KB
下载次数
5889
更新日期
2023-09-01
运行环境
PC/Windows/Linux/Mac/IOS/iPhone/iPad/iBooks/Kindle/Android/安卓/平板
内容简介

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: * Decipher the underlying structure of every difficult conversation * Start a conversation without defensiveness * Listen for the meaning of what is not said * Stay balanced in the face of attacks and accusations * Move from emotion to productive problem solving

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